Privacy Policy
Effective Date: August 9, 2025
Company: SPOTLESS SCRUBBERS LLC (CA Entity No. 202357813949)
Address: 3400 Cottage Way, Ste G2 #18348, Sacramento, CA 95825, USA
Website: https://spotlessscrubbers.org/
Contact (privacy requests): Dominic@theosirisai.com | +1 (424) 677-1146 (Mon–Fri, 9:00am–6:00pm PT)
This Privacy Policy explains how SPOTLESS SCRUBBERS LLC (“Spotless Scrubbers,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, request a quote, book services, or communicate with us (including by SMS). By using our services or site, you agree to this Policy and our [Terms of Service].
1) What We Collect
We collect information you provide directly, information we create in the course of service, and limited information automatically from your device.
A. Identifiers and Contact Information
Name, email, phone number, address/service location, access instructions you choose to provide.
B. Customer Records & Commercial Information
Bookings, service type and frequency, notes about service preferences or property conditions, communications, transaction history (date/amount/items).
C. Payment Information
Payment method details are processed by our payment processor (e.g., Stripe). We receive tokens/confirmation and limited card metadata—not full card numbers.
D. Communications & Messaging
Email/SMS content (e.g., appointment updates, reminders), consent status (opt-in/opt-out), delivery logs, and responses to our messages.
E. Photos for Quality Control
Before/after photos of work areas that exclude personally identifying information, used for training/QA. Marketing use occurs only with your express consent.
F. Internet/Network Activity (Cookies, Analytics)
IP address, device/browser type, pages viewed, time on page, referring URLs, and similar diagnostics. We may use first-party cookies and basic analytics to operate and improve the site.
G. Inferences (Minimal)
Basic service segmentations (e.g., residential vs. commercial; recurring vs. one-time) derived from your interactions.
H. Sensitive Personal Information
We do not seek sensitive personal information (e.g., SSN, precise geolocation, health data). Please do not send it to us.
2) Sources of Personal Information
- You, when you submit forms, book or request quotes, communicate with us, or consent to SMS.
- Automatically, via cookies/analytics on our site.
- Service providers, e.g., payment, communications, scheduling or CRM tools, when needed to provide services.
3) How We Use Personal Information
- Provide and manage services (quotes, scheduling, on-site service, updates, invoices).
- Communicate (email/SMS confirmations, reminders, service notices, support).
- Process payments and prevent fraud.
- Quality control and training (including QC photos).
- Legal/compliance (tax, accounting, dispute resolution, enforcing Terms).
- Marketing (only with applicable consent; see SMS section).
We use information under one or more legal bases where applicable (e.g., contract performance, consent, legitimate interests, legal obligation).
4) SMS/Text Messaging & Consent (A2P/10DLC)
- Program name: Spotless Scrubbers Alerts.
- Typical content: Appointment confirmations/updates, reminders, estimate follow-ups (≈2–6 msgs/month); occasional promos/review requests (up to 4 msgs/month).
- Opt-in methods: Web form checkboxes (not pre-checked), keyword text-in, verbal consent (recorded in logs), written consent (email/paper/e-sign).
- Opt-out: Reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT) to cancel; you’ll get one final confirmation message.
- Help: Reply HELP or contact Dominic@theosirisai.com / (424) 677-1146.
- Rates: Msg & data rates may apply.
- No condition of purchase: Consent to receive SMS is not required to buy services.
- Legacy contacts: If we lack explicit SMS consent, we may send a one-time consent request asking you to reply YES to opt in (no further SMS without your YES).
We use a messaging vendor (e.g., Twilio) to deliver messages and maintain opt-in/opt-out logs. We do not sell mobile numbers or share them with third parties for their own marketing.
5) Disclosures to Service Providers & Others
We disclose personal information to service providers that help us operate, under contracts restricting their use to our instructions:
- Payments: Stripe (payment processing, fraud prevention).
- Communications: Twilio or similar (SMS delivery), email providers.
- Scheduling/CRM/Support: Tools we use to manage bookings and customer care.
- IT/Hosting/Analytics/Security: Site hosting, storage, and diagnostics.
We may disclose information as required by law, to protect our rights or users, or in the context of a corporate transaction (e.g., merger or asset sale).
We do not sell personal information and do not share personal information for cross-context behavioral advertising as defined by California law.
6) Cookies & Analytics
We use essential cookies to run the site and limited analytics to understand performance. You can control cookies via your browser settings. If we later deploy advertising or cross-site tracking cookies, we will update this Policy and (if required) present you with additional choices.
Global Privacy Control (GPC): If we engage in any sale/share in the future, we will honor GPC signals where required. Currently, we do not sell or share personal information.
7) Data Retention
We keep personal information only as long as necessary for the purposes in this Policy, including to meet legal, tax, and accounting obligations. Typical retention periods:
- Contact/booking/communication records: up to 4 years after your last interaction.
- Invoices/transactions: up to 7 years (tax/recordkeeping).
- SMS consent/opt-out logs: at least 4 years (compliance).
- QC photos (non-marketing): up to 12 months unless needed longer for QA/disputes.
- Marketing records: until you opt out or 2 years after last interaction, whichever comes first.
We may retain data longer as needed for legal claims or audits.
8) Data Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information (e.g., access controls, encryption in transit where applicable, least-privilege practices). No method of transmission or storage is 100% secure.
9) Your Privacy Rights
A. California (CCPA/CPRA)
California residents have the right to:
- Know/Access the categories and specific pieces of personal information we collected about you.
- Delete personal information (subject to legal exceptions).
- Correct inaccurate personal information.
- Limit use/disclosure of sensitive personal information (we do not seek SPI).
- Opt out of sale/share (we do not sell/share personal information).
- Non-discrimination for exercising rights.
How to exercise: Email Dominic@theosirisai.com or call (424) 677-1146. We will verify your request (e.g., by confirming control of your email/phone or requesting additional information). Authorized agents may submit requests with proof of authorization and identity.
Notice at Collection (California):
We collect the categories listed in Section 1 for the purposes in Section 3 from the sources in Section 2; we disclose to the service provider categories in Section 5; we do not sell or share personal information; see Section 7 for retention.
B. Nevada
We do not sell covered information as defined by Nevada law. Nevada residents may still submit a sale opt-out request to the email above.
C. EEA/UK Individuals (if you interact from the EEA/UK)
Where the GDPR/UK-GDPR applies, you may have rights to access, correct, delete, restrict, object, and data portability. Our legal bases include contract, consent, legitimate interests (e.g., service improvement, security), and legal obligation. You may lodge a complaint with your supervisory authority. Cross-border transfers rely on appropriate safeguards (e.g., SCCs) when using U.S. processors.
10) Children’s Privacy
Our services are intended for adults (18+) and not for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us to request deletion.
11) Third-Party Links & Sites
Our site may link to third-party websites or services. Their privacy practices are governed by their own policies.
12) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new Effective Date. Material changes apply prospectively.
13) How to Contact Us
SPOTLESS SCRUBBERS LLC
3400 Cottage Way, Ste G2 #18348
Sacramento, CA 95825, USA
Email: Dominic@theosirisai.com
Phone: +1 (424) 677-1146 (Mon–Fri, 9:00am–6:00pm PT)
California “Notice at Collection” Table
| Category (CCPA/CPRA) | Examples | Collected? | Purpose(s) | Sold or Shared? | Disclosed to (Categories) | Retention (Typical) |
|---|---|---|---|---|---|---|
| Identifiers | Name, phone, email, address | Yes | Quotes, bookings, service, support, SMS with consent | No | Communications, scheduling/CRM, hosting | Up to 4 years after last interaction |
| Customer Records | Service preferences, notes, access details you provide | Yes | Service delivery, QA, safety | No | Scheduling/CRM, operations | Up to 4 years |
| Commercial Info | Services purchased, dates, amounts | Yes | Billing, accounting, analytics | No | Payments (Stripe), accounting | Invoices up to 7 years |
| Internet Activity | IP, device/browser, pages viewed | Yes (limited) | Site operation, basic analytics | No | Hosting/analytics | 12–24 months |
| Geolocation (coarse) | City/region from IP | Possibly | Fraud/security, analytics | No | Hosting/analytics | 12 months |
| Audio/Visual | QC photos (no PII) | Yes (QC only) | QA/training; marketing only with consent | No | Storage/QA tools | QC up to 12 months |
| Inferences | Service segmentations | Minimal | Service planning, reminders | No | Scheduling/CRM | Up to 4 years |
| Sensitive PI | Govt IDs, precise geo, health | No | — | No | — | — |
Your Choices
- Marketing emails/SMS: Unsubscribe via the message or contact us. SMS: reply STOP; HELP for help.
- Cookies: Use browser controls to limit cookies; if we introduce advertising cookies in future, we will provide additional controls.
- QC Photos: Tell the crew or email us if you prefer we do not capture QC photos.
[Terms of Service] apply to your use of our site and services, including our arbitration and class-action waiver.