Privacy Policy

1. Who We Are

Spotless Scrubbers LLC ("Spotless Scrubbers," "we," "us," or "our") operates the website https://spotlessscrubbers.org and provides professional cleaning services across Los Angeles County, CA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name and contact information (email address, phone number)
• Home or business address where cleaning services are requested
• Service preferences, scheduling details, and special instructions
• Payment information (processed securely through our payment processor)
• Communications you send to us (emails, form submissions, phone calls)

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve our cleaning services
• To process bookings, payments, and send appointment confirmations
• To communicate with you about your service, including reminders and follow-ups
• To respond to your inquiries and provide customer support
• To send promotional communications (you can opt out at any time)
• To analyze website usage and improve our online experience
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers - payment processors, scheduling software, communication tools, and analytics providers that help us operate our business
• Our cleaning team - your name, address, and service details so they can perform your cleaning
• Legal compliance - when required by law, court order, or to protect our rights

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. This includes:

• Essential cookies - required for the website to function properly
• Analytics cookies - help us understand how visitors use our site (Google Analytics)
• Advertising cookies - used to deliver relevant ads and measure campaign performance (Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at spotlessscrubberscleaning@gmail.com or call (424) 677-1146.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: